What should I send to support for a technical problem?

Send a ticket at algopointai.com/support under Submit a Support Ticket. Support is free for all customers, and we reply to every ticket within 2 working days (Monday to Friday, 10 AM – 6 PM IST).

For the fastest answer, include:

• Your website address and the campaign name.
• A screenshot of AI AutoPost → Log or of the error (JPG, PNG or WebP, up to 4 MB).
• Your WordPress, PHP and AI AutoPost versions.
• What you expected, and what happened instead.

Never send your WordPress or hosting password, or payment card or bank details. We will never ask for them.

Before you write, check the Log and the Run Now result card on the campaign; they often show the reason already. If you are logged in, the ticket and our replies appear in your Dashboard under Support Tickets. If not, you get a private link to follow our reply.