Contacting support

Support is free for all customers. We reply to every ticket within 2 working days. Business hours are Monday to Friday, 10 AM – 6 PM IST.

Before you write

Many answers are already on your screen:

• AI AutoPost → Log – the last 200 events, with the reason for every skip or error.
• The Run Now result card on the campaign.
• These docs, especially Campaign not posting.

Send a ticket

1. Open algopointai.com/support
2. Go to Submit a Support Ticket.
3. Fill in:
   • Your name and Email
   • WhatsApp / phone (optional)
   • Your website (optional) – please add it
   • Topic
   • Subject
   • Describe the problem
   • Screenshot (optional · JPG, PNG or WebP, up to 4 MB)
4. Click Send ticket.

If you are logged in, the ticket is saved in your Dashboard under Support Tickets, and replies appear there. If you are not logged in, you get a private link to follow our reply.

Follow your tickets

In your Dashboard, open Support Tickets. You see each ticket's number, subject, status and last update. Open a ticket to read our answer and reply. Click New ticket to ask something else.

For the fastest answer, include

• Your website address.
• The campaign name.
• A screenshot of AI AutoPost → Log or of the error.
• Your WordPress, PHP and AI AutoPost versions for technical problems.
• What you expected, and what happened instead.

Never send

• Your WordPress password or hosting password.
• Payment card or bank details.

We will never ask for them.

Billing and licence questions

• Payments – include the invoice number from Billing.
• More domain changes or licences for more sites – tell us the domains.
• Changing your email or monthly plan – send a ticket from your account.