Refund Policy

Overview

At SmartAi AutoPost, we want you to be completely satisfied with your purchase. We offer a 7-day refund window on Post Pack purchases under specific conditions outlined below.

Refund Eligibility

You may be eligible for a refund if:

• Your refund request is submitted within 7 days of the original purchase date.
• The post pack credits have not been used (zero posts published using the pack).
• The purchase was made directly on smartaiAutoPost.com.
• The request is your first refund request for that transaction.
• There is a documented technical issue on our end that prevented you from using the Service.

Not Eligible for Refund

Refunds will not be issued in the following cases:

• Post pack credits that have been fully or partially consumed.
• Requests made after the 7-day refund window has passed.
• Dissatisfaction with AI-generated content quality (we recommend testing with the free plan first).
• Purchases made through third-party resellers or marketplaces.
• Accounts suspended for Terms of Service violations.
• Change of mind after credits have been used.

How to Request a Refund

To request a refund, follow these steps:

Refund Timeline

• Review Time: 1–2 business days after receiving your request.
• Processing Time: 2–3 business days after approval.
• Bank Reflection: 3–7 business days depending on your bank or card provider.

You will receive an email confirmation once your refund has been processed.

Special Exceptions

In exceptional circumstances (e.g., billing errors, duplicate charges, or system failures), we may issue refunds outside the standard 7-day window at our sole discretion.

If you believe you were charged incorrectly or experienced a billing error, please contact us immediately with supporting documentation.

Contact Us

Have questions about our refund policy? We're here to help.